Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the LwayHK website, available at lwayhk.top, and any products or services provided through it. By using this website, you agree to comply with and be bound by these Terms. Please read them carefully.

1. General Information

Company Name: Lway Limited
Registered Address: FLAT/RM 205C, 2/F, KWONG ON BANK MONGKOK BRANCH BUILDING, 728-730 NATHAN ROAD, MONG KOK, KOWLOON, HONG KONG
Email Address: [email protected]
Website: lwayhk.top

By accessing or using this website, you confirm that you have read, understood, and agree to these Terms. If you disagree with any part of these Terms, you must not use our website.

2. Products and Services

Product Availability
All products are subject to availability. We reserve the right to limit quantities or refuse service under specific conditions. Product descriptions and pricing are provided to the best of our ability but may contain errors or omissions.

Product Information
Colors, sizes, and product details may vary based on your screen settings. For clarification, please contact us at [email protected].

3. Order and Payment

Order Process
You must provide accurate information during checkout. Once an order is placed and payment is confirmed, you will receive a confirmation email, and we will proceed with shipment.

Payment Methods

  • Credit Card (Visa, MasterCard, American Express)
  • PayPal
  • Postpay (Pay ID) — for US/EU customers
  • Bank Transfer — for EU customers

All payments must be made in full upon order placement.

Currency and Prices
Prices are displayed in:

  • Euros (€) for EU customers
  • USD ($) for US customers
  • HKD (HK$) for Hong Kong customers

Prices include applicable taxes where required. Shipping fees are shown at checkout.

4. Shipping and Delivery

Shipping
We offer worldwide shipping. Shipping charges are calculated at checkout based on your location.

  • Free Shipping: For orders over €39.90 / $39.90 / HK$350
  • Standard Shipping Fee: €6.99 / $6.99 / HK$55 for smaller orders

Delivery Times

  • Hong Kong: 2–5 business days
  • EU: 5–10 business days
  • US: 5–15 business days
  • International: Varies by destination

Customs and Duties
Customers outside Hong Kong are responsible for any customs duties or import taxes levied by their destination country.

5. Returns and Exchanges

Return Policy
Returns are accepted for defective or incorrect items reported within 14 days of delivery.

Exchanges
Available for defective goods. Return shipping is the customer’s responsibility unless otherwise agreed.

Refunds
Processed within 7–14 business days upon receiving the returned item. Only the product price is refunded; shipping fees are non-refundable.

Exceptions
No returns on items that have been used, worn, or altered unless defective.

6. User Account and Privacy

Account Creation
You are responsible for safeguarding your login credentials and all activity under your account.

Privacy and Data Protection
We comply with Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486). For more information, see our Privacy Policy.

7. Consumer Rights and Legal Compliance

Consumers in Hong Kong are protected under the Sale of Goods Ordinance (Cap. 26) and Trade Descriptions Ordinance (Cap. 362). You have the right to receive goods as described and of reasonable quality.

Force Majeure
We are not liable for failure to perform due to circumstances beyond our control, including natural disasters, transport disruptions, or legal restrictions.

8. Intellectual Property

All content on this site (images, text, design) is the property of Lway Limited and is protected under Hong Kong copyright and intellectual property laws. Reuse without written permission is prohibited.

9. Limitation of Liability

To the extent permitted under Hong Kong law, Lway Limited shall not be liable for any indirect, incidental, or consequential damages from your use of this website or any purchased products.

10. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by the laws of the Hong Kong Special Administrative Region (HKSAR).

Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

11. Changes to Terms

We may revise these Terms from time to time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.