Privacy Policy
At Lway, your privacy and the security of your personal information are of the utmost importance to us. We are committed to handling your personal data with the highest level of confidentiality, transparency, and in full compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region (“Hong Kong”).
1. Information We Collect
When you interact with our website (lwayhk.top), we may collect the following types of personal data:
- Personal Identification Information: Name, email address, phone number, shipping address
- Payment Information: Credit card or payment details (processed securely by third-party payment providers)
- Order Information: Purchase history, cart contents, product preferences
- Technical Data: IP address, device information, browser type, website usage behavior
2. How We Use Your Information
We collect and use your personal data for the following purposes:
- Order Fulfillment: To process, confirm, and deliver your purchases
- Payment Handling: To securely process your transactions via trusted payment platforms
- Customer Support: To provide order updates and respond to inquiries
- Site Improvements: To analyze website usage and enhance your experience
- Legal Requirements: To comply with applicable laws and enforce our legal rights
3. Data Protection and Security
We adopt industry-standard technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. Sensitive information such as payment details is handled by PCI-DSS compliant third-party payment processors.
4. Your Rights Under Hong Kong Law
Under Hong Kong’s Personal Data (Privacy) Ordinance, you have the following rights:
- Access: You may request access to personal data we hold about you
- Correction: You can request that we correct inaccurate or incomplete data
- Withdrawal of Consent: You can withdraw consent for marketing or other optional uses
- Data Use Limitation: You may request limitation of use in certain circumstances
To exercise your rights, please email us at [email protected]. We may require verification of your identity before processing your request.
5. Cookies and Tracking Technologies
We use cookies to improve website functionality and tailor your experience.
Types of Cookies We Use:
- Essential Cookies: For core site functionality (e.g., login, checkout)
- Performance Cookies: To analyze visitor behavior and improve performance
- Functionality Cookies: To store preferences such as language or currency
- Marketing Cookies: To personalize advertising and promotions
You can manage cookie preferences via your browser settings or third-party opt-out tools.
6. Third-Party Services
We work with third-party providers for services including payment processing, logistics, analytics, and email marketing. These providers may access your personal data solely to perform their services and are contractually bound to comply with applicable privacy laws.
7. Data Retention
We retain personal data only for as long as necessary to:
- Complete transactions and provide services
- Meet legal and regulatory obligations
- Resolve disputes and enforce our agreements
Data no longer required is securely deleted or anonymized.
8. Cross-Border Data Transfers
If your data is collected outside Hong Kong, or transferred to/from service providers in other regions, we ensure that it is protected with reasonable safeguards in line with Hong Kong’s data protection principles.
9. Updates to This Policy
We reserve the right to amend this Privacy Policy from time to time. The most recent version will always be available on our website with the updated revision date. Continued use of our services after changes constitutes your agreement to the revised policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:
📧 Email: [email protected]
🏢 Address: FLAT/RM 205C, 2/F, KWONG ON BANK MONGKOK BRANCH BUILDING, 728-730 NATHAN ROAD, MONG KOK, KOWLOON, HONG KONG